Complaints Procedure
Last updated: 2026
At CMD Outsourcing, we are committed to providing a professional, compliant and high-quality service across all our operational touchpoints.
We recognise that occasionally issues may arise or a client/customer may have concerns regarding an interaction. When this happens, we want to know so that we can investigate promptly, put things right, and continually improve our service delivery.
1. How to make a complaint
You can submit your complaint to our management and compliance team via:
Company: CMD OUTSOURCING LIMITED
Company Registration Number: 17534703
Registered Address: C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Altrincham, WA14 2TT
Complaints Email: complaints@cmdbpo.co.uk
Telephone: 0161 383 6001
Subject Line: Formal Complaint - [Your Name / Company]
2. Our procedure and timescales
Upon receipt of your complaint:
- Acknowledgement: We will acknowledge your complaint in writing within 2 business days.
- Investigation: A senior manager will review the relevant details, call logs, documentation, or system interactions.
- Resolution: We aim to provide a comprehensive written resolution within 10 to 14 business days. If more time is required due to complex investigation, we will keep you informed of our progress.