Privacy Policy
Last updated: 2026
At CMD Outsourcing, we take the privacy, confidentiality and security of personal information seriously.
This Privacy Policy explains how we collect, receive, use, process, store and share personal information in connection with our website and the business process outsourcing, customer contact, lead generation, back-office administration, and digital support services we provide.
Because of the nature of our business, CMD Outsourcing may have a different role under data protection law depending on the particular service or processing activity involved.
For some activities we act as a data controller. For others, we act as a data processor on behalf of another organisation. In some arrangements, two organisations may jointly determine the purposes and means of a particular activity and therefore act as joint controllers.
1. Who we are
CMD Outsourcing provides specialist business process outsourcing and customer engagement services across financial services, lending, claims, debt and high-volume sectors.
Our services may include:
- Lead generation & customer engagement
- Customer contact, telephony, email and live chat support
- Back-office processing and document administration
- Digital, AI and workflow automation
- CRM, bespoke operational platforms and reporting systems
2. Contact details
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our team:
Company: CMD OUTSOURCING LIMITED
Company Registration Number: 17534703
Registered Address: C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Altrincham, WA14 2TT
Compliance & Privacy Email: compliance@cmdbpo.co.uk
General Enquiries: contact@cmdbpo.co.uk
Phone: 0161 383 6001
Coverage: UK & International Delivery
3. Information we collect and receive
We may collect personal details (such as your name, company name, email address, phone number, and message content) when you fill out forms on our website or communicate with us.
We use this information to respond to enquiries, provide quotations, deliver outsourced operations, manage customer records, and comply with legal requirements.
4. Data security & storage
CMD Outsourcing uses strict technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure or loss. We do not sell personal information to third parties.
5. Your rights
Under applicable data protection laws, you have rights including the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability. To exercise any of these rights, please contact compliance@cmdbpo.co.uk.